Frequently Asked Questions
Everything you need to know about your hydration journey.
What exactly is a waterdrop® Microdrink?
A waterdrop® is a small, sugar-free cube that dissolves in water to create a delicious beverage. It is made from real fruit and plant extracts, enriched with valuable vitamins to help you drink more water.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Are your products suitable for diabetics?
Yes, our Microdrinks are sugar-free and contain no carbohydrates that would significantly impact blood sugar levels, making them a great choice for those managing diabetes.
What is your return policy?
We offer a 14-day return policy for unopened and unused products. Due to food safety regulations, we cannot accept returns on any food or beverage items that have been opened.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout experience.
Are the accessories dishwasher safe?
Our glass bottles are dishwasher safe, but we recommend hand-washing our steel bottles and bamboo caps to preserve their finish and vacuum insulation properties.